Grievance Redressal

If something went wrong with a booking, a payment, a Technician, or your personal data, tell us. Under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer.

Grievance Officer

• Name: [to be published]
• Email: [to be published]
• Phone: [to be published]
• Address: Jepanipa Home Service, Jamnagar, Gujarat

How to raise a complaint

Email or call the Grievance Officer with:

1. your name and registered mobile number,
2. the booking number (for example JP000123), if the complaint is about a booking,
3. what happened, and what you would like us to do.

You do not need an account to complain.

What happens next

• We acknowledge your complaint within 48 hours.
• We resolve it within one month of receiving it, and tell you the outcome in writing.

If you are not satisfied

You can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with the Consumer Commission online at edaakhil.nic.in. For complaints about personal data, you can approach the Data Protection Board of India.

About us

Jepanipa Home Service, Jamnagar, Gujarat. GSTIN: [to be published]. Customer support: [to be published], [to be published].