Refund & Cancellation Policy

You pay for a booking only after the work is done, so most cancellations cost you nothing.

1. Cancelling a booking

When you cancel	Charge
Before a Technician accepts	Free
After a Technician accepts, before work starts	Free — cancel from your booking page
After the Technician has started work	Contact us. The booking charge may be payable for the visit and inspection

We may cancel a booking, without any charge to you, if no Technician is available, if the address cannot be reached, or if the work would be unsafe.

2. If you are not happy with the work

Contact us within 7 days of completion with your booking number (on your booking page and invoice). Tell us what went wrong. We will review the booking, speak to the Technician, and reply within 7 working days. Depending on what we find, we may:

• arrange for the issue to be fixed, or
• give you a full or partial refund.

3. How refunds are paid

• Online payments are refunded to the same card, UPI or bank account through Razorpay. Banks usually take 5–7 working days to show the money after we approve the refund.
• Cash payments are refunded by UPI or bank transfer to an account you give us.
• For every refund we issue a credit note against your invoice, as GST law requires.
• Coupon discounts are not refunded as cash.

4. Payments you should not make

Pay only the amount shown on your booking page. We cannot refund money paid outside the Platform or not shown on your bill, so please report any such request to us.

5. Contact

Phone: [to be published]. Email: [to be published]. For complaints, see Grievance Redressal.