Privacy Policy

This notice explains how Jepanipa Home Service ("we", "us") processes your personal data when you use Jepanipa Home Service. We are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act). This notice is available in English, Gujarati and Hindi.

1. The data we collect

Customers

Data	Why we need it
Name and mobile number	Your account, sign-in by OTP, and so the Technician can contact you
Email (optional)	Receipts and support
Service address	So the Technician can come to you, and to apply the correct GST (place of supply)
Bookings, work added, bills	To provide the service, handle complaints and refunds
Payment records	To confirm payment and keep tax records. We do not see or store your card, bank or UPI PIN details; Razorpay processes them
Language preference, device and IP address	To show the site in your language, keep it secure, and prevent fraud

Technicians — in addition to the above: city and address, skills, experience, PAN (for TDS), GSTIN if any, bank account or UPI ID (for payouts), ID proof, wallet and earnings records.

2. How we use it

Only to run the service you asked for: creating your account, sending OTPs, offering your booking to Technicians, taking payments, issuing invoices and credit notes, paying Technicians, meeting tax and legal obligations, handling support and grievances, and preventing fraud. We do not sell your data and we do not use it for behavioural advertising.

3. Who we share it with

• The Technician who accepts your booking sees your name, phone number, address and problem description. Technicians who have not accepted it see only the service, the city and the time slot.
• Service providers who process data for us: Razorpay (payments), our SMS provider (OTP messages), and our hosting provider. They may use the data only to provide their service to us.
• Government and tax authorities when the law requires it, for example GST and income-tax records.

4. How long we keep it

Data	Kept for
Account details	While your account is active, and 3 years after your last use
Invoices, payments, refunds, wallet records	8 years, as required by GST and income-tax law
OTP codes	Minutes; they expire after 5 minutes

5. Your rights

Under the DPDP Act you can:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct, complete or update it;
• ask us to erase it. We will erase what we can. Records that tax law requires us to keep (such as invoices) are retained until the legal period ends, and we will tell you exactly what was retained;
• withdraw your consent. This stops future processing that depends on consent; it does not undo past processing;
• nominate another person to exercise your rights if you die or become unable to;
• raise a grievance with us, and then with the Data Protection Board of India if you are not satisfied.

To use any of these rights, contact our Grievance Officer (below). We respond within 7 days, and resolve grievances within 30 days.

6. Security

We use encrypted connections (HTTPS), encrypt sensitive Technician details such as PAN and bank account numbers, limit staff access to what their role needs, and keep a log of administrative changes.

7. Children

The Platform is not meant for anyone under 18. We do not knowingly collect children's data.

8. Cookies

We use only essential cookies: one to keep you signed in and one to remember your language. We do not use advertising or tracking cookies.

9. Changes to this notice

If we change how we use your data, we will update this notice and, where required, ask for your consent again.

10. Contact and Grievance Officer

[to be published], Grievance Officer, Jepanipa Home Service, Jamnagar, Gujarat. Email: [to be published]. Phone: [to be published].