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Jepanipa Home Service
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Terms & Conditions

Version 2026-10-12.1 · Last updated 12 Oct 2026

These terms apply when you use Jepanipa Home Service (the "Platform") — the website and services operated by Jepanipa Home Service, Jamnagar, Gujarat ("we", "us"). By creating an account or booking a service you agree to them. Please read them with our Privacy Policy and Refund & Cancellation Policy.

1. What the Platform does

The Platform is an online marketplace. It connects you with independent technicians ("Technicians") who carry out home repair and maintenance services. Technicians are not our employees. We operate the booking system, collect payment, and issue the tax invoice for the service as the electronic commerce operator.

2. Who can use it

You must be at least 18 years old and able to enter a binding contract under Indian law. You sign in with your mobile number and a one-time password (OTP). Keep your phone secure: anyone who can read your OTP can use your account. The information you give us must be true and current.

3. Booking a service

  1. Choose a service, your address, a date and a time slot, and describe the problem.
  2. Before you confirm, we show the fixed booking charge for that service. This covers the visit and inspection.
  3. Your booking is offered to Technicians. The first available verified Technician to accept it is assigned. We may assign or change the Technician, for example if the first one cannot attend.
  4. Once a Technician accepts, you can see their name and phone number on your booking page, and they can see your name, phone number and address so that they can reach you.

4. Price and additional work

  • The final bill is the booking charge plus any additional work or parts the Technician adds after inspecting the problem.
  • The Technician must explain any additional work and its price to you before doing it. Every item is shown on your booking page as soon as it is added.
  • Your booking page shows a completion code. Share it with the Technician only when the work is done and you agree with the final bill. Sharing the code confirms that you accept the work and the bill.
  • Prices are shown before GST. GST is added at the applicable rate and shown separately on your invoice.
  • Do not pay anything that is not on your booking page. If a Technician asks for an amount that is not shown there, contact us.

5. Payment

  • You pay after the work is complete, either online through our payment partner Razorpay (UPI, cards, net banking, wallets) or in cash to the Technician.
  • We may disable cash for some bookings. We encourage online payment: it gives you a clear record and makes refunds faster.
  • We issue a GST invoice for every completed booking. You can view and download it from your booking page.
  • We never ask for your card PIN, UPI PIN or OTP over the phone.

6. Coupons and referrals

Coupons reduce the bill before GST, cannot be exchanged for cash, and are subject to the conditions shown with them (minimum bill, expiry, number of uses). One coupon can be used per booking. Referral rewards are given as coupons once the person you referred completes and pays for their first booking. We may withdraw a coupon or reward that was obtained by misuse, fake accounts or fraud.

7. Cancellation and refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy.

8. Your responsibilities

  • Give an accurate address and problem description, and be available (or have an adult present) at the chosen time.
  • Provide safe access, electricity and water as needed for the work.
  • Keep valuables secure, and treat Technicians with respect. Abuse or harassment of Technicians will lead to suspension of your account.

9. Technicians and quality

We verify the identity and basic details of every Technician before approving them. Technicians are responsible for the work they do. If you are unhappy with the work, contact us within 7 days of completion and we will review it under the Refund & Cancellation Policy. Any warranty on parts is the manufacturer's warranty. We do not offer a separate service warranty unless it is stated in writing on your invoice.

10. Liability

To the extent permitted by law, our total liability for any booking is limited to the amount you paid for that booking. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be limited by contract.

11. Prohibited use

You must not misuse the Platform: no fake bookings, no attempts to avoid payment, no fraud with coupons or referrals, no interference with the website, and no use of another person's phone number without their permission.

12. Changes

We may update these terms. When we make an important change we will ask you to accept the new version the next time you use the Platform. The version you accepted is recorded with your account.

13. Law and disputes

These terms are governed by the laws of India. Courts at Ahmedabad, Gujarat have jurisdiction, without affecting your right to approach a Consumer Commission. For complaints, see Grievance Redressal.

14. Contact

Jepanipa Home Service, Jamnagar, Gujarat. Phone: [to be published]. Email: [to be published]. GSTIN: [to be published].