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Jepanipa Home Service
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Technician Agreement

Version 2026-10-12.1 · Last updated 12 Oct 2026

This agreement is between you (the "Technician") and Jepanipa Home Service, Jamnagar, Gujarat ("we", "us"), which operates Jepanipa Home Service (the "Platform"). Read it carefully. It explains how jobs, payments, cash and your wallet work.

1. Your status

You are an independent service provider, not our employee or agent. You decide when to work and which jobs to accept. You may work through other platforms or directly for your own customers.

2. Joining

You must be at least 18, give true details, and provide identity proof. Give your PAN so that tax is deducted at the normal rate rather than the higher rate for providers without PAN. We review every application and may approve or decline it.

3. Jobs

  • Open bookings are visible to all approved Technicians. The first Technician to accept a job gets it; after that no other Technician can accept it.
  • Once you accept, attend at the booked time. If you cannot, release the job in the app before starting it so another Technician can take it.
  • Our team may assign, reassign or change any booking, for example when a customer asks or when you cannot be reached.
  • You will see the customer's phone number and address only after you accept. Use them only for that job.

4. Price and adding work

  • Every booking has a fixed booking charge for the visit and inspection.
  • After inspecting, add any further work or parts in the app with a fair price (the rate card shows suggested prices). Explain each item to the customer before you do the work.
  • When the job is done, ask the customer for the completion code shown on their booking. It confirms they accept the work and the bill.
  • Never ask a customer to pay any amount that is not in the app.

5. Commission, GST and TDS

  • We charge a commission on your gross (booking charge plus work you added, before any coupon discount), at the rate shown in the app.
  • GST is charged on the commission at the applicable rate.
  • Tax is deducted at source under section 194-O of the Income-tax Act where it applies, and shown in your statements.
  • Coupons are paid for by us. A coupon reduces what the customer pays, never what you earn.
  • Your earning for a job = gross − commission − GST on commission − TDS. Each job shows this breakdown.

6. Your wallet

  • Online payment: when the customer pays online, your earning is added to your wallet.
  • Cash payment: if you collect the bill in cash, the full cash amount is deducted from your wallet and your earning is added. The difference — our commission, GST and TDS, which you are holding in cash — makes your wallet go down, and it can go below zero.
  • Negative balance limit: your wallet may go below zero only up to the limit shown in the app (a global limit, or your own limit if we set one). You cannot record a cash payment that would take you past the limit; ask the customer to pay online instead. When your wallet is at the limit, you cannot accept new jobs until you deposit.
  • Deposits: you can deposit money to your wallet online from the app at any time.
  • Payouts: a positive balance is paid to your registered bank account or UPI ID. We may deduct any amount you owe us from payouts.
  • We discourage cash. We may limit or switch off cash for you or for all bookings.

7. Complaints and refunds

If a customer complains, we will ask for your side before deciding. Where a refund is caused by your fault — poor or incomplete work, overcharging, not attending, or misconduct — we may recover up to the refunded amount from your wallet. You can dispute any recovery through Grievance Redressal.

8. Conduct and safety

Behave professionally, carry your ID, follow safety practices for electrical, gas and water work, respect the customer's home and privacy, and comply with the law. Harassment, abuse, theft, fraud or fake bookings will lead to immediate suspension.

9. Your taxes

You are responsible for your own income tax and, if you are liable, for GST registration. Tell us your GSTIN if you are registered.

10. Suspension and ending this agreement

You can stop using the Platform at any time. We may suspend or end your access for fraud, misconduct, repeated complaints, false information, or an unpaid negative balance. Any balance is settled when your account is closed: we pay what we owe you, and you pay what you owe us.

11. Your data

We process your data as described in our Privacy Policy. Your PAN and bank details are stored encrypted.

12. Law

This agreement is governed by the laws of India, and courts at Ahmedabad, Gujarat have jurisdiction.